- Maintaining SharePoint 2010 farms with hundreds of thousands of users
- Supporting multitenant SharePoint 2007 farms with hundreds of different customers on each individual farm
- Working with Product team to identify bugs & develop hotfixes for SharePoint products
- Providing Tier 3 support for dedicated and multitenant customers
- Supporting Microsoft-based networks utilizing Server 2000, 2003, 2008
- Created, dispatched, and updated tickets using Siebel Help Desk and Footprints ticketing systems
- Provided support for contracts with the Federal Trade Commission, Housing and Urban Development, Homeland Security, and Citizenship and Immigration Services
- Supporting 8 different domains in 6 forests with multiple sites for each domain
- Maintaining VMware ESX servers (2.5-4.1) on Dell Servers with NetApp SAN
- Developed many now heavily used scripts for inventory processing, more efficient logons, and tweaking of systems for call recording systems(NICE/Witness)
- Worked heavily in Group Policy/Active Directory for compliance
- Working on C#.NET/SQL 2005/2008 web applications
- Architected & implemented multiple forests and enterprise applications across multiple sites
- Maintaining A/V policies for McAfee via ePolicy Orchestrator
-Designing high-security & high-availability terminal service infrastructures on Server 2003 & 2008
-Maintaining web services & RSA integration services for FTC’s Consumer Sentinel Network
-Deploying & maintaining multiple SharePoint 2007/2010 farms
- Supporting Microsoft-based networks utilizing Server 2000, 2003, 2008
- Created, dispatched, and updated tickets using HEAT Call Logging and AutoTask
- Supporting internal infrastructure as well as multiple client networks
- Provided excellent customer service over the phone and through e-mail
- Clients include Indianapolis International Airport, Indiana BMV, City of Indianapolis-Marion County, Blackford County Sheriff, and over 100 other small/mid-sized businesses across Indiana
- Web development/maintenance using Java, HTML, JavaScript, and VBScipt
- Architecting, Implementing & Supporting networks with BackupExec, Exchange 2003/2007, Firebox, Office, SEPM and
SharePoint
- Linux/Mac specialist
- Web Developer (HTML/CSS/Javascript/Wordpress)
- Data Recovery
- On-call Tech support
- Dedicated web hosting and web site design (*nix-based hosting, LAMP servers)
- Small business consulting, network
architecture & implementation
- Windows Server & Exchange implementations
- Designing remote access solutions
- Phone support for A2K/TPX, Eclipsys Quest, Novell Netware & Groupwise, Office, PHS, RSA, Novius, and others
- Created, dispatched, and updated tickets using Peregrine's Service Center
- Used Novell ConsoleOne for remote support
- Provided excellent customer service over the phone and through e-mail
- Help desk support for Adobe and Microsoft products including Windows Xp/Vista, Office 2003/2007, Photoshop CS3, Flash CS3, DreamWeaver CS3, Visual Studio 2005/2008, and more
- Ordering software for IUPUI campus
Christopher Webb — [email protected] — (317) - 524-8775